Support
At Recall Kitchen, we are dedicated to providing you with the best possible experience and assistance when using our service. We understand that staying informed about product recalls is essential for your family’s safety, and we are committed to helping you make informed choices. Below are the support options available to you:
Contact Us
If you have any questions, concerns, or need assistance with any aspect of Recall Kitchen, our support team is ready to help. Here’s how you can reach us:
Email Support
You can send an email to our support team at [email protected]. We aim to respond to all email inquiries promptly, typically within 24 to 48 hours, during regular business hours.
Frequently Asked Questions (FAQs)
Before emailing, see the in-app FAQ for product questions and the developer FAQ for API keys and MCP setup.
Feedback and Suggestions
We value your input and appreciate your feedback. If you have any suggestions for improving Recall Kitchen or if you encounter any issues, please don’t hesitate to let us know. Agents and MCP clients can also call the give_feedback tool on app.recallkitchen.com/mcp (no API key required). Your feedback is instrumental in helping us enhance our service. You can provide feedback through the "Contact Us" options mentioned above.
Delete your data
Signed-in users can delete a scan from the scan page. Choose Delete to remove the photo, the saved details, or both. A removed photo is no longer used to improve detection. Products already in your inventory stay there until you remove them.
Email [email protected] to request a partial deletion (for example some scans, watch patterns, or inventory) or a full deletion of your account. Use the email on the account and say what you want removed. We aim to respond within 24 to 48 hours during regular business hours.
Privacy and Security Concerns
If you have questions about how we handle data, see our Privacy Policy and Cookie Policy, or email support. You can also delete scans yourself in the app.
Legal Matters
For any legal inquiries, including but not limited to Terms of Service, intellectual property, or other legal concerns, please contact our legal team.
Stay Connected
To stay up-to-date with Recall Kitchen news, updates, and safety tips, consider following us on our social media platforms. You can find us on X.
Recall Kitchen is committed to ensuring that you have the support and assistance you need to make informed decisions and keep your family safe. Our support options are designed to address your questions and concerns promptly, and we are always here to assist you. Thank you for choosing Recall Kitchen as your trusted partner in product safety.